<span itemprop="name">Office Procedures</span>
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Office Procedures

This section of the manual will provide you with the steps you need to operate your fingerprint business. However, there is no substitute for direct, hands-on training. These discussions are designed to enhance that training. They outline the various aspects of running a fingerprint business on a daily basis and are meant to serve as a reference.

As a business owner customer service is the number one priority. Providing outstanding customer service is imperative for customer satisfaction and retention. A large component of your customer service approach is the flexibility and convenience that you can offer your customers.

In this manual you will have the necessary processes and tools to set your business up for operational success!

  • Customer service procedures
  • Customer retention procedures
  • How to handle complaints
  • How to schedule mobile fingerprint appointments
  • Billing Procedures & Collections
  • Financial Management and Reports
  • Livescan Equipment Maintenance
  • Vehicle Maintenance
  • Office Safety Procedures

Includes the following Tools

  • Customer Satisfaction Survey
  • Chart of Accounts Template
  • Collection Letter

 

$150.00
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